CiCS Status Page
The table below shows planned, potential and actual service failures and maintenance. Please note that this table is updated only in office hours (8am-6pm Monday to Friday). You can now follow us on Twitter.
 |  |  | | Problem is happening now | At risk period or scheduled maintenance | Everything working now |
| Status |
Date / Time |
Service Affected |
Incident details |
| Start |
End |
 |
Mon 13th September
09:00 |
Mon 13th September
12:00 |
Managed Service software maintenance |
The following software will not be available for use on the Managed Desktop service during this maintenance period.
Geo 2
Labview
Solidworks
Mapinfo
Mathcad 11
ESAComp 4
QuarkExpress 8
Carsim |
|
Mon 13th September
06:00 |
Mon 13th September
11:59 |
CRM |
Essential work needs to carried out on the current CRM system prior to its replacement going live on 14th September therefore the current CRM application will be unavailable from end of working day Friday 10th September.
CiCS apologise for any inconvenience caused. |
|
Thu 9th September
07:21 |
Sun 12th September
00:00 |
Loss of IT services due to planned power outage |
Power to a number of buildings will be turned off this coming weekend (11/12 September) to enable necessary works to be undertaken.
The areas affected are Sir Robert Hadfield Building (Engineering Materials) and adjacent/connected buildings housing Chemical and Biological Engineering.
All IT services (data and voice) will be lost in these areas during the duration of the power outage. The buildings will, in any case, be closed as a result of the works.
Additionally, voice services in Broad Lane Court will be lost throughout this period. |
|
Tue 31st August
11:53 |
Unknown |
uSpace |
The uSpace service is running slowly - CiCS apologise for the degradation to this system. |
|
Tue 31st August
07:30 |
Unknown |
Email Service Issues |
As a result of a major disc failure the University staff and postgraduate email system has been unavailable.
09:30 Thursday 2nd Sept - update.
The email service is now available for all staff and postgraduate users.
For some users there may be a small number of emails missing from their inbox. These will have been delivered to the University between the evening of Thursday 26 August and the morning of Wednesday 1st September. We are working hard to recover these emails from back up copies. We expect to have this completed within the next 2 days.
For more information please see http://www.shef.ac.uk/cics/status/emailservice.html
CiCS apologise for the inconvenience caused by this unexpectedly extended outage. |
|
Mon 14th June
09:00 |
Thu 30th September
09:00 |
Student Computing Rooms Closing for Refurbishment |
Over the summer some of CiCS IT Centres will be closing for refurbishment work, all will be reopening in September.
IT Centres involved are:
St George's IT Centre closing Monday 14th June 2010
A04 - Perak Building, Firth Court closing Monday 14th June 2010
F110 - Mappin Building closing Monday 28th June
CiCS apologises for any inconvenience. |
 |
Wed 8th September
11:07 |
Wed 8th September
11:25 |
Telephone system |
The University telephone system has been restored to service - this was a result of a network outage. |
|
Tue 7th September
14:05 |
Tue 7th September
16:43 |
MUSE |
Access to MUSE has now been restored. CiCS are investigating the cause. |
|
Tue 7th September
17:00 |
Wed 8th September
07:33 |
Facility CMIS |
The Facility CMIS upgrade has completed and CMIS is available again |
|
Tue 7th September
08:00 |
Tue 7th September
09:02 |
Student printing service |
This work has been completed successfully.
The student iPrint system will be patched to the latest version. The system will be unavailable for a few minutes during this work. |
This information was retrieved on Friday 10th September 2010 at 02:08.
For any general comments about our service, please use the feedback form on the left. If you are currently experiencing problems, please contact the CiCS Helpdesk on 21111.
Alternatively, to use the CiCS Helpdesk Self Service, log in to MUSE, under the SSiD (or Staff Applications) tab you will find the CiCS Helpdesk channel.
See also: Library eResources service indicators
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